Shipping & Return
How much is the shipping cost in Hong Kong SAR and Macau?
For net purchases of HK$499 and above, shipping is free of charge in Hong Kong and Macau. For purchases of less than HK$499, a shipping fee of HK$35 will automatically be applied.
Important: In rare instances, the courier company may charge an extra fee of HK$30 for residential addresses at the time of delivery.
How much is shipping internationally?
Shipping quotes are calculated at checkout, depending upon order and country. Prices for shipping vary depending on the destination of the parcel. All shipping costs are generated according to the weight of the parcel, product, quantity and the delivery address postcode. All orders are delivered via courier service. You can contact us via firstname.lastname@example.org for quotation.
NOTE: We do not ship to Mexico, Canada, Korea, Japan and Australia. We can also give you contact details of our shops or distributors in other countries, just let us know and advise in which location you wish to.
How long does shipping take?
We aim to deliver your purchase to your doorstep within 2-3 business days within Hong Kong.
How do I return an item?
If for any reason you are not satisfied with your purchase, you can return it to us within 14 days of receiving the product, for a full refund. Simply send us an email at email@example.com with below details of the item(s) you are returning. You can return the purchase to our address: Unit C 7/F Mai Gar Industrial Building 146 Wai Yip Street Kwun Tong Hong Kong SAR.
- Order Number (can be found in the confirmation e-mail sent to you)
- Item Description - Name and product number (can be found in the confirmation e-mail sent to you)
- Reason for returning the item(s)
- You will receive the refund in the same payment method used for the purchase within maximum 10-14 days, depending on your bank